Rowery
Forum rowerzystów z podkarpacia...
FAQ
Search
Memberlist
Usergroups
Galleries
Register
Profile
Log in to check your private messages
Log in
Rowery Forum Index
->
Zasady
Post a reply
Username
Subject
Message body
Emoticons
View more Emoticons
Font colour:
Default
Dark Red
Red
Orange
Brown
Yellow
Green
Olive
Cyan
Blue
Dark Blue
Indigo
Violet
White
Black
Font size:
Tiny
Small
Normal
Large
Huge
Close Tags
Options
HTML is
OFF
BBCode
is
ON
Smilies are
ON
Disable BBCode in this post
Disable Smilies in this post
Confirmation code: *
All times are GMT + 3.5 Hours
Jump to:
Select a forum
Rowery
----------------
BMX, MTB, KOLARKA itp.
Sprzęt
Wypady
Warsztat
Triki
Miejscówki
Zawody lub maratony
Off-topic
Trening, odżywianie, ubiór...
Wypadki, kraksy, kolizje...
Galeria
----------------
Zawody lub maratony
Imprezy i inne
Giełda
----------------
Sprzedam
Kupię
Oddam lub zamienię
Forum
----------------
Zasady
Zastrzeżenia do forum
Topic review
<table border="0" cellpadding="3" cellspacing="1" width="100%" class="forumline"> <tr> <th class="thCornerL" width="22%" height="26">Author</th> <th class="thCornerR">Message</th> </tr> <tr> <td width="22%" align="left" valign="top" class="row1"><span class="name"><a name=""></a><b>xkekg34fa</b></span></td> <td class="row1" height="28" valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%"><img src="http://picsrv.fora.pl/subSilver/images/icon_minipost.gif" width="12" height="9" alt="Post" title="Post" border="0" /><span class="postdetails">Posted: Wed 0:50, 14 Aug 2013<span class="gen"> </span> Post subject: hollister Emotional Intelligence And Sales, Techni</span></td> </tr> <tr> <td colspan="2"><hr /></td> </tr> <tr> <td colspan="2"><span class="postbody">: <br />The roles of people participating in Emotional Intelligence (EI) training programs have ranged from executives to administrative staff. While the challenges and pressures people face at various organizational levels are quite different, the emotions they experience are the same. Developing EI skills enables people to become internally self-managed and capable of making their greatest contributions. And when employees work in that zone of peak performance, so does the organization. Below are examples of how development of EI skills can benefit business professionals such as sales people, customer service representatives and technical professionals (i.e., information technologists, analysts, engineers, scientists, etc). <br />Sales People: <br />Frequently, Sales People interact with demanding customers and prospects. They often face adversarial discussions over features, price, schedules, delivery, etc. As a result of these situations, the <a href="http://www.achbanker.com/home.php" target="_blank" class="postlink">hollister</a> sales person and the customer can feel anxious, fearful, frustrated and sometimes angry. This can lead to a downward spiral of negative emotions where sales people are unmotivated, customers are unsatisfied and sales decline. <br />When sales people enhance their EI skills, they become more capable of controlling or managing themselves and thus the situation. The likelihood of the customer "pushing their buttons" diminishes. They can stay mentally focused on the key issues and not "give-away-the-store." Research shows that the more optimistic a sales person is, the higher their volume and sales dollars. Optimism leads to persistence which leads to more sales. Enhanced EI skills enable the sales person to empathize with the customer allowing for better communication and faster, more effective problem-solving. Consequently, the strong positive customer relationships that are developed ensure better cooperation and higher sales when problems do arise. <br />Customer <a href="http://www.barbourfranceboutique.fr" target="_blank" class="postlink">barbour</a> Service Representatives: <br />Throughout their day, Customer Service Representatives (CSRs) continuously deal with frustrated and sometimes angry customers. Through no fault <a href="http://www.achbanker.com/home.php" target="_blank" class="postlink">www.achbanker.com/home.php</a> of their own, they can find themselves being verbally abused. The representatives may become disgusted, nervous, mad, and angry themselves as the customers vent their frustration, anger and rage. If the representative does not have a high level of EI skills, the discussion may escalate and require <a href="http://www.lcdmo.com/hollister.php" target="_blank" class="postlink">www.lcdmo.com/hollister.php</a> the intervention of the CS Supervisor. <a href="http://intellectualconservative.com/index.php/the-right/" target="_blank" class="postlink">hollister outlet The Florida Real Estate That Braved The Wav</a> Or worse, it can cause the company to lose that customer. When <a href="http://58.221.136.195:8888/forum.php?mod=viewthread&tid=12998979" target="_blank" class="postlink">hollister france Glass Spice Jars</a> a customer becomes upset, he or she typically tells 10-15 friends about the poor treatment. <br />With enhanced EI skills, CSRs can easily manage their emotional reactiveness to angry customers, maintaining a polite, calm, and sincere attitude and conversation with customers. Loyal customers <a href="http://www.decerner.com" target="_blank" class="postlink">hollister uk</a> tell their friends. Higher customer loyalty leads to higher profitability. <br />Technical Professionals: <br />Technical Professionals are constantly under pressure to do more with <a href="http://www.m-and-g.com/cgi/joyful.cgi?page=10" target="_blank" class="postlink">hollister The Most Famous Sports Watches</a> less faster, better, and cheaper. They work long, hard hours to complete projects. They are challenged to work with many people from different functions, to create and innovate, and do tasks, in many cases, they would like to avoid. As a result, technical professionals may feel resentful, agitated, frustrated, anxious, and stressed-out much of the day. These negative emotions cause what is known as "emotional hijacking" which is a physiological response in the brain that literally keeps people from thinking clearly. Creativity <a href="http://www.seattlesoycandles.com" target="_blank" class="postlink">hollister</a> is blocked, communication is hampered, and more mistakes and errors are made. <br />Enhancing the Technical Professional's EI <a href="http://www.seattlesoycandles.com" target="_blank" class="postlink">hollister france</a> skills provides them with what <a href="http://www.msc-sahc.org/moncler.asp" target="_blank" class="postlink">www.msc-sahc.org/moncler.asp</a> they never were taught in school. They build interpersonal skills that allow them to get other technical colleagues to help them when they <a href="http://www.rtnagel.com/louboutin.php" target="_blank" class="postlink">louboutin pas cher</a> need it through learning how to manage their own emotional reactiveness to people and situations. Strong EI skills ensure that projects are completed on schedule, using the <a href="http://www.msc-sahc.org/moncler.asp" target="_blank" class="postlink">moncler</a> best, innovative thinking that is available both inside and outside the organization. <br />Results: <br />As a result of attending EI training programs, business professionals have achieved some impressive results. Participants have reported a range of 20% to 40% reduction in stress and worry, 20% to 35% increase in personal productivity, 15% to 35% increased teamwork and similar improvements in personal motivation, management of emotional reactiveness, creativity, work/life <a href="http://www.msc-sahc.org/moncler.asp" target="_blank" class="postlink">moncler pas cher</a> balance and more. These increases can translate into positive return on investment for the organization. <br />Tailoring the art and <a href="http://www.maximoupgrade.com/hot.php" target="_blank" class="postlink">hollister france</a> science of to your needs, Byron Stock focuses on results, helping individuals and organizations enhance EI skills, leadership competencies and core values. Visit to learn about his practical, user-friendly techniques to enhance Emotional Intelligence skills. <br />By:</span></td> </tr> </table></td> </tr> <tr> <td colspan="2" height="1" class="spaceRow"><img src="http://picsrv.fora.pl/subSilver/images/spacer.gif" alt="" width="1" height="1" /></td> </tr> </table>
fora.pl
- załóż własne forum dyskusyjne za darmo
Powered by
phpBB
© 2001, 2005 phpBB Group
Regulamin
FAQ
Search
Memberlist
Usergroups
Galleries
Register
Log in to check your private messages
Log in