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Enhance Customer Experience To Improve Service
One way to improve customer service is to ensure that consumers enjoy the experience of interacting with a company.
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With the rise of social media sites such as Twitter and Facebook, modern-day customers have more avenues in which to express their dissatisfaction to a wide audience of family, friends and colleagues.
As the economic climate reduces the amount of disposable income in our wallets, more people may feel that the price of a product or service is the ultimate factor [url=http://www.rtnagel.com/airjordan.php]nike air jordan pas cher[/url] when considering a purchasing decision but many customers still care for excellent service.
Building and maintaining a business reputation based on providing an outstanding level of customer service is essential for both attracting new consumers [url=http://www.mxitcms.com/abercrombie/]abercrombie milano[/url] and existing clients.
Most often the only time that people actually contact a company is when they have experienced a problem or fault with a product or service so it is important that this initial interaction provides an effective experience.
People are more concerned with having their problems dealt with accurately than how long it takes an organisation to pick up the phone and respond to their call and businesses should [url=http://www.mnfruit.com/doudounemoncler.php]moncler pas cher[/url] adapt their thinking this way.
It is important that companies [url=http://www.mquin.com/saclancel.php]lancel[/url] do not focus too much on hitting targets such as call response times as this does not deal with the customer experience in an overall holistic approach.
Any customer that calls a company must [url=http://www.ilyav.com/isabelmarant.php]isabel marant sneakers[/url] be treated politely and be provided with simple and clear explanations of what has resulted in their query from happening and why.
If a customer is treated [url=http://www.maximoupgrade.com/hot.php]hollister[/url] in this fashion and their problem is dealt with both effectively and efficiently, it can actually improve their perception of the company and this will encourage them to tell other people.
Reputation is not the only thing that can be damaged by providing a poor experience as energy industry regulator Ofgem recently fined British Gas a record £2.5million for failing customers by mishandling complaints.
Companies that are concerned about the [url=http://www.rtnagel.com/louboutin.php]louboutin[/url] level of customer care they currently provide should employ the services of performance improvement consulting professionals as these experts are skilled at [url=http://www.achbanker.com/homes.php]hollister france[/url] apply systems thinking business theory.
The application of systems thinking enables an organisation to see how to enhance consumer experience by viewing its processes from the customer's perspective.
Himsworth Consultancy is a leading Management Consultancy firm of senior business and professionals that can [url=http://www.mnfruit.com/abercrombie.php]abercrombie[/url] improve customer service through . Click [url=http://www.achbanker.com/homes.php]hollister[/url] the links now to discover more.
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Submitted : 2011-08-06 00:00:00Word Count : 408Popularity: Not RatedTags: performance improvement consulting, systems thinking
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